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Shipping & Returns
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Delivery Areas & Lead Times
- Standard Delivery: Delivery within 3-5 business days across all regions including Sydney, Central Coast, Newcastle, Mid North Coast, Tamworth and surrounds and Greater NSW.
- Express/Ad-Hoc Deliveries: Available on request, subject to additional charges.
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Minimum Order Values & Freight Charges
- Free Delivery: Orders over $150 ex GST within service areas.
- Small Order Fee: Flat $20 freight charge on orders under $150.
- Bulky/Machinery Items: Delivery of large equipment (scrubbers, dispensers, pallets) quoted separately.
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Preferred Carriers & Risk
- CleaniQ primarily uses Vellex, Tamex and trusted logistics partners.
- Risk and title transfer to the customer upon delivery to site (or collection point if unattended).
- Customers must notify CleaniQ within 24 hours of delivery for claims of damage or shortages.
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Special Conditions
- Unattended Deliveries: Can be made at customer’s request, but CleaniQ is not liable for loss/damage once left.
- Site Access: Customers must ensure safe access for delivery vehicles.
- Dangerous Goods: Chemicals classified under DG transport rules will follow all compliance requirements; additional lead times may apply.
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Returns & Redeliveries
- Incorrectly ordered or excess goods are at the discretion of CleaniQ within 14 days if unopened, subject to a 15% restocking fee.
- Redelivery due to customer unavailability may attract a fee.
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Refund Policy
- Refunds & Replacements
- You are entitled to a refund or replacement if a product has a major fault, is unsafe, or doesn’t meet consumer guarantees.
- Refunds will be processed promptly, in the form of credit to the account unless otherwise agreed.
- Change of Mind
- We do not offer refunds of exchanges for change of mind.
- Refunds & Replacements
